Consulting Services
Aside from our service offering, our highest priority is to create a memorable and fun experience for all guests and team members; this begins with training and development of your team members.
We leave no stone unturned when it comes to refining processes and improving operational efficiencies. We monitor services, deliver pro-active maintenance, and drive positive change at an operational level, so that you can focus your time and energy on business expansion opportunities and business strategy planning.
Procurement of games & logistics
We handle the complete end-to-end process, including procurement, logistics and equipment set-up. Selection of games for your business is based on the following key factors:
- Industry experience and an in-depth knowledge of the best, high performing games.
- Local/International market trends.
- Collaboration with you to ensure alignment with your business.
Our team will set-up, configure and install new equipment on-site (including advice on suitable placement and design layout).
Data Analysis
“The source of data, is the source of truth”
Including monitoring of desired payouts across all equipment, and improving design layouts based on data trends.
We track all touchpoints to ensure we deliver a unique experience that ultimately provides value to each and every guest visit.
We take the guesswork away from you and present reports based on real data, to empower key business decision making and business strategy planning.
Pro-active Maintenance Program & Equipment Repairs
A pro-active approach to equipment maintenance ensures your business achieves the benefits of optimal machine performance and reliability, as well as providing equipment repairs as needed (including boards, monitors, readers, etc); this ensures an enhanced and continuous guest experience.
We partner with you on key business strategies & operational management
Our principals of Service Leadership act like a lighthouse for your business, which allows you to remain focused and heading in the right direction.
Training and development
Training and development is provided to all staff members from junior personnel to senior managers, to focus on improving processes and procedures at all levels.
Inspire staff
We aim to inspire your whole team, so that they come to work inspired, feeling safe, and go home with a sense of fulfilment at the end of the day.
We aim to empower your staff so that they remain loyal to you.